Shaping the proposition for the new customer demand and then delivering a first-class digital-first user experience is no longer a choice but a requirement for Service Providers in order to win the consumer battle. This means re-thinking all process, technologies and customer touchpoints associated with discovery, onboarding and customer lifecycle management of the telco service.
Discover in our whitepaper how you can harness the power of digital and create exceptional digital journeys for your digitally-savvy users.
- Understand the digital-first mindset for MNOs and MVNOs' subscribers
- How to develop it explained with examples of how you can develop a digital-first strategy that will drive exceptional journeys for your users
- Understand the blockers and enablers of the success of this strategy; including eSIM, in-app subscriber management, modern KYC processes and more
